SALON ETIQUETTE
PUNCTUALITY
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: currently this is a minimum of five minutes at the beginning and end of treatment.
Please arrive five minutes prior to treatment. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
CANCELLATIONS
Please note 24 hours notice is required for all cancellations, otherwise the total treatment price will be charged. Cancellations should be made by calling us on +44 (0)7525 755 604.
No shows will also be charged 100% of the treatment fee.
PATCH TESTING
Clients are required to complete a patch test a minimum of 24 hours before brow or lash tinting, or lash lifts if they have never had one before and then every six months. Appointments will be cancelled and chargeable if the client has not had a patch test 24 hours before.
MEDICAL CONDITIONS
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
UNDER 16s
Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment.
DEPOSITS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
PAYMENT
Most credit and debit Cards are accepted, American Express, cash or cheque. All prices include value added tax at a current rate.
RETAIL PRODUCTS, REFUND & EXCHANGE POLICY
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Orchid Belle Therapies. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot except returns after 14 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.
COURSES OF TREATMENTS
All courses are valid for six months form date of purchase any courses which have not been used with in the year will be void. All courses must be paid in full at time of booking and completed within six months and are non-refundable. Missed appointments will result in treatments being deducted from your course.
PRICE ALTERATIONS
We reserve the right to alter prices without prior notice.
GIFT VOUCHERS
Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only between Tuesday to Friday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
DATA SECURITY
During the consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the orchidbelle.com website whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the site. By accessing or using the site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions. We reserve the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of orchidbelle.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
LINKS FROM OUR SITE
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. We have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites. Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.
COMPLAINTS AND DISPUTES
If you wish to complain about any matter please contact +44 (0) 7525 755 604 (open 9am - 6pm, Monday to Friday) or email [email protected] Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Orchid Belle is a trading name of Delectanibble Ltd (09602848) Registered in England.
- Due to the current pandemic and in line with government guidelines all clients are required to wear a mask entering the salon and during treatments unless except or the treatment does not allow. Disposable masks will be available from the therapist at an additional cost of £1.
- Please note that it is illegal to smoke anywhere in the salon.
- In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
- If your treatment is in the salon please ensure you bring the minimal belongs.
- Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
PUNCTUALITY
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: currently this is a minimum of five minutes at the beginning and end of treatment.
Please arrive five minutes prior to treatment. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
CANCELLATIONS
Please note 24 hours notice is required for all cancellations, otherwise the total treatment price will be charged. Cancellations should be made by calling us on +44 (0)7525 755 604.
No shows will also be charged 100% of the treatment fee.
PATCH TESTING
Clients are required to complete a patch test a minimum of 24 hours before brow or lash tinting, or lash lifts if they have never had one before and then every six months. Appointments will be cancelled and chargeable if the client has not had a patch test 24 hours before.
MEDICAL CONDITIONS
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
UNDER 16s
Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment.
DEPOSITS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
PAYMENT
Most credit and debit Cards are accepted, American Express, cash or cheque. All prices include value added tax at a current rate.
RETAIL PRODUCTS, REFUND & EXCHANGE POLICY
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Orchid Belle Therapies. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot except returns after 14 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.
COURSES OF TREATMENTS
All courses are valid for six months form date of purchase any courses which have not been used with in the year will be void. All courses must be paid in full at time of booking and completed within six months and are non-refundable. Missed appointments will result in treatments being deducted from your course.
PRICE ALTERATIONS
We reserve the right to alter prices without prior notice.
GIFT VOUCHERS
Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only between Tuesday to Friday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
DATA SECURITY
During the consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the orchidbelle.com website whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the site. By accessing or using the site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions. We reserve the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of orchidbelle.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
LINKS FROM OUR SITE
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. We have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites. Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.
COMPLAINTS AND DISPUTES
If you wish to complain about any matter please contact +44 (0) 7525 755 604 (open 9am - 6pm, Monday to Friday) or email [email protected] Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Orchid Belle is a trading name of Delectanibble Ltd (09602848) Registered in England.